Refund and Cancellation Policy

Last updated: 27 May 2026

1. Overview

This Refund and Cancellation Policy explains how cancellations, renewals, and refund requests work for paid Undes products, subscriptions, licenses, and digital services.

Nothing in this Policy limits mandatory consumer rights that cannot be excluded under applicable law.

2. Paddle transactions

Purchases may be processed by Paddle as Merchant of Record or payment provider. If your purchase was processed by Paddle, refund requests, billing support, chargebacks, tax handling, subscription management, and payment communications may be handled through Paddle’s systems.

You can usually request a refund or manage your subscription using the “View receipt” or “Manage subscription” link in your Paddle transaction email, your Undes account billing page, or Paddle’s support flow.

3. Subscription cancellation

You may cancel a subscription at any time through the account billing page, Paddle receipt link, subscription management page, or by contacting support.

Cancellation stops future renewals. Unless required by law or otherwise stated at checkout, cancellation does not automatically provide a refund for the current billing period. Your access may continue until the end of the paid period.

4. Refund requests

Refunds are reviewed case by case. We or Paddle may consider:

• the type of product, license, or subscription;
• whether access was already delivered;
• usage, activation, or consumption of the product;
• the reason for the request;
• technical defects or inability to access purchased functionality;
• duplicate charges, billing errors, or unauthorized transactions;
• applicable consumer protection law;
• the terms shown at checkout.

5. Digital products and immediate access

Undes is a digital software product. Where permitted by law, digital products, license keys, subscriptions, activations, downloadable software, or immediately accessible services may be non-refundable after delivery or activation, except where there is a material defect, failed delivery, duplicate charge, unauthorized transaction, billing error, or a mandatory legal right to refund applies.

6. Technical defects

If you experience a persistent technical issue or material defect that prevents access to the features described for your plan, contact support first at support@undes.app. Provide your account email, order reference, product version, error messages, and a description of the issue.

If the issue cannot be resolved within a reasonable time, a refund or partial refund may be considered according to applicable law, Paddle policies, and the circumstances of the case.

7. Trials, free plans, and promotional access

Free plans, trials, promotional access, beta access, and community editions may have separate limits and may be changed or discontinued. If a paid subscription starts after a trial, the billing terms shown at checkout or in the subscription management page apply.

8. Statutory rights

If you are a consumer, you may have mandatory cancellation, withdrawal, refund, warranty, or quality rights under the laws of your country. These rights are not limited by this Policy.

9. Chargebacks and payment disputes

If you believe a charge is incorrect, contact us or Paddle before initiating a chargeback. If you initiate a chargeback or payment reversal, access to the related product or subscription may be suspended while the dispute is reviewed.

10. How to request a refund

To request a refund:

• use the “View receipt” or “Manage subscription” link in your Paddle email, if applicable;
• use the billing page in your Undes account, if available;
• contact us at support@undes.app.

11. Contact

Refund and billing support: support@undes.app.